Privacy Policy

cloudsom Technology (“cloudsom”, “we”, “us”) is a technology company based in Somalia, serving clients across East Africa. We build software, data, and digital solutions and take your privacy seriously.

This policy explains what information we collect, why we collect it, and the choices you have. It applies to our website, our products (including SomSchool and Dalabsom), and our client engagements.

We only collect information that is necessary to deliver our services and improve them over time:

• Contact details you provide — such as name, email, phone, and organisation — when you contact us, register for an event, or request a demo.
• Account information — when you create an account on our website, customer portal, or products.
• Project and engagement data — shared with us as part of delivering software, analytics, or consulting work.
• Usage data — such as pages visited and basic device information, collected automatically when you browse our site.

We use the information we collect to:

• Respond to enquiries and provide the services you request.
• Operate and improve our website, products, and client portals.
• Send relevant updates, such as event invitations or project communications, where you have agreed to receive them.
• Meet legal, accounting, and security obligations.

Our website uses essential cookies to function correctly and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. See our Cookie Policy for more detail.

We do not sell your personal information. We share data only with trusted service providers who help us operate (for example, hosting and email providers), under agreements that require them to keep it secure and use it only for the purposes we specify. We may disclose information where required by law.

We apply reasonable technical and organisational measures to protect your information — including access controls, encryption in transit, and secure infrastructure. No system is perfectly secure, but we work to keep your data safe and to respond quickly to any issues.

You may, at any time:

• Request access to or a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where we are not legally required to retain it.
• Opt out of marketing or non-essential communications.

Our services are intended for organisations and adults. Where our products are used in schools, personal data about students is collected and processed under the school’s direction and only for the purposes the school authorises.

We may update this policy from time to time. When we do, we will revise the “Last updated” date and, for significant changes, provide a clear notice on our website.

If you have questions about this policy or how we handle your information, contact us at hello@cloudsom.com or through our Contact page.